REFUNDS & CANCELLATIONS
At RescueMED, significant planning, instructor scheduling, venue bookings, and course resources are committed well in advance of every course. Our cancellation policy is designed to be fair to both participants and our team.
More than 4 months before the course start date
If you cancel your registration more than four (4) months prior to the course commencement date, you will receive a full refund less a $100 AUD/NZD administration fee.
Between 3 and 4 months before the course start date
If you cancel your registration between three (3) and four (4) months prior to the course commencement date, you will receive a refund of 75% of the total course fee. The remaining 25% is retained to cover administrative and course preparation costs.
Within 3 months of the course start date
If you cancel your registration within three (3) months of the course commencement date, no refund will be provided.
However, RescueMED may, at its sole discretion, issue a course credit equal to the amount paid. This credit:
Course Transfers
Requests to transfer to another course date are treated as cancellations and are subject to the same terms outlined above. Approval of transfers is at the discretion of RescueMED and subject to course availability.
Cancellation by RescueMED
Should RescueMED cancel a course due to insufficient enrolments, instructor availability, weather, force majeure, or other unforeseen circumstances, participants will be offered the choice of:
RescueMED is not responsible for any additional costs incurred by participants, including but not limited to travel, accommodation, insurance, or other personal expenses.
Exceptional Circumstances
We understand that unexpected situations can arise. Requests for consideration outside of this policy may be submitted in writing and will be reviewed on a case-by-case basis. Any exception remains entirely at the discretion of RescueMED.
RescueMED Website Disclaimer and Terms of Use
Welcome to the RescueMED website ("the Website"). By accessing or using this Website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the Website.
1. Educational Purpose
The information, articles, videos, graphics, course materials and other content published on this Website are provided by RescueMED for educational and informational purposes only.
The content is designed to support learning in wilderness, rescue, retrieval and remote healthcare. It is not intended to replace formal education, local clinical governance, organisational policies, professional judgement or consultation with appropriately qualified healthcare professionals.
2. No Medical or Professional Advice
Nothing on this Website constitutes medical, nursing, paramedic, legal or other professional advice.
Accessing this Website or communicating with RescueMED does **not** create a clinician-patient relationship, healthcare provider-patient relationship or any other professional relationship.
Clinical decisions should always be made using current evidence, local legislation, organisational policies, clinical practice guidelines and the practitioner's own professional judgement.
3. Clinical Responsibility
Wilderness and rescue medicine is practised in complex and dynamic environments. Recommendations may change as new evidence becomes available.
Users are responsible for ensuring that any techniques, procedures or recommendations are appropriate for:
* their scope of practice;
* local laws and regulations;
* organisational policies;
* available equipment and resources; and
* the specific circumstances of the patient and environment.
RescueMED accepts no responsibility for decisions made solely on the basis of information contained on this Website.
4. Training Courses
Participation in a RescueMED course or completion of online learning does not, by itself:
* authorise a person to perform any medical procedure;
* grant professional registration or licensure;
* confer specialist recognition; or
* replace employer credentialling or clinical governance requirements.
Participants remain responsible for practising only within their legally recognised scope of practice and professional competence.
5. Accuracy of Information
RescueMED endeavours to ensure that information published on this Website is accurate and current at the time of publication. However, medicine and rescue practice continually evolve.
Accordingly, RescueMED makes no guarantee that information on the Website is complete, current or free from error and reserves the right to modify or remove content without notice.
6. Intellectual Property
Unless otherwise stated, all RescueMED logos, branding, graphics, photographs, illustrations, course materials, educational resources, text and other content are protected by copyright and other intellectual property laws.
No material may be reproduced, copied, distributed, modified or used for commercial purposes without prior written permission from RescueMED.
7. External Links
This Website may contain links to third-party websites for convenience or further reading.
RescueMED does not endorse and is not responsible for the content, accuracy, availability or privacy practices of external websites.
8. User Conduct
Where comments or user-generated content are permitted, users agree not to post material that is unlawful, defamatory, abusive, misleading, obscene, discriminatory, infringes intellectual property rights or contains malicious software.
RescueMED reserves the right to remove any content that it considers inappropriate without notice.
9. Limitation of Liability
To the fullest extent permitted by law, RescueMED, its directors, employees, instructors and contributors accept no liability for any direct, indirect, incidental or consequential loss, injury or damage arising from:
* use of this Website;
* reliance on information published on the Website;
* participation in educational activities; or
* inability to access the Website.
Users assume full responsibility for the application of any knowledge or skills obtained through this Website.
10. Privacy
Any personal information collected through this Website will be handled in accordance with RescueMED's Privacy Policy.
Users should not submit confidential patient information through this Website.
11. Governing Law
These Terms of Use are governed by the laws applicable to the jurisdiction in which RescueMED is incorporated, unless otherwise required by applicable law.
12. Changes to these Terms
RescueMED may update these Terms of Use at any time. Continued use of the Website following publication of revised terms constitutes acceptance of those changes.
Important Notice
The RescueMED Website provides educational information only.
It is NOT a substitute for professional medical advice, formal clinical training, employer policies, organisational governance or applicable clinical practice guidelines.
Healthcare practitioners and rescue personnel remain responsible for exercising professional judgement and practising within their legal scope of practice at all times.
